[My iPhone drama continued]
I went to my local Apple Store to meet with a Genius. Getting an appointment was easy to do online. I was helped right on time at 8:45 p.m.. The Genius was knowledgeable and was able to quickly replace my defective screen. The entire process was easy and painless.
My only critique is that nobody in the Apple Store was especially friendly. I got to the store a few minutes early and sat at the Genius Bar. Nobody greeted me, and I had to get a Concierge’s attention to ask what I was supposed to do now that I was in the store. I’m glad I did, because he had to check me in the system to let the Geniuses know that I was there. It would have been nice if they offered me a bottle of water or something while I waited.
Don’t get me wrong, I much prefer competent and stand-offish than stupid and warm-n-fuzzy. My primary concern was getting my phone fixed and they did a wonderful job with that. But still, I left thinking it would be better if they kind of pampered you a little.