In my last post, I bitched about getting crappy technical support from GoDaddy. I was truly shocked because their tech support is usually excellent. So, I decided to give them another shot.
For the longest time, I’ve been meaning to transfer the hosting for my podcast The Dave and Matt Show from a Windows server to Linux. Without getting to into the details, if I were to make this kind of a change on a computer at home, it would take a lot of time and hassle. This is one of the reasons why I had put it off for so long.
I waited on hold for GoDaddy support for about three minutes (not a bad at all for calling at lunchtime) and was greeted by a support tech with a friendly voice. In a matter of another three minutes, the guy already had my website transferring to a Linux server. No fuss. No muss. I didn’t have to back up any files or transfer anything by hand. They’re taking care of everything. I didn’t even have to click the button to start the transfer. Zero clicks beats one click any day.
Now, that’s the kind of support I expect. Maybe it’s because I called during business hours, not at midnight. Who knows?
What I do know is that all is forgiven for the previous bad experience (but seriously GoDaddy, take a look at the consistency of service across all your shifts).